Celebrating Successful Students in Over 20 Countries ‘Online Horse College’ is now ‘International Horse College’

Learner Protection Policies & Procedures

Prior to the enrolment or the commencement of training and assessment, whichever comes first, International Horse College provides advice to the prospective learner about the training product appropriate to meeting the learner’s needs, taking into account the individual’s existing skills and competencies.


Prior to the enrolment or the commencement of training and assessment, whichever comes first, International Horse College provides either through print or through referral to an electronic copy, current and accurate information that enables the learner to make informed decisions about undertaking training with the RTO and a t a minimum includes the following content:

a. the code, title and currency of the training product to which the learner is to be enrolled, as published on the National Register

b. there training and assessment, and related educational and support services International Horse College will provide to the learner including the
i.    estimated duration
ii.   expected locations at which it will be provided
iii.  expected modes of delivery
iv.   name and contact details of any third party that will provide training and/or assessment, and related educational and support services to the learner on the RTO’s behalf, and
v.    any work placement arrangements

c. International Horse College’s obligations to the learner, including that International Horse College is responsible for the quality of the training and assessment in compliance with these Standards, and for the issuance of th eAQF certification documentation.

d. the learners’ rights, including:
i.   details of International Horse College’s complaints and appeals process as detailed in the Complaints & Appeals Policies and Procedures and
ii.  if International Horse College, or a third party delivering training and assessment on its behalf, closes or ceases to deliver any part of the training product that the learner is enrolled in

e. the learner’s obligations:
i.    in relation to the repayment of any debt to the incurred under the VET FEE-HELP scheme arising from the provision of services
ii.  any requirements International Horse College requires the learner to meet to enter and successfully complete their choses training product, and
iii. any materials and equipment that the learner must provide, and

f. information on the implications for the learner of government training entitlements, and subsidy arrangements in relations to the delivery of the services


Where International Horse College collect fees from the individual learner, either directly or through a third party, International Horse College provides or directs the learner to information prior to enrolment of the commencement of training and assessment, whichever comes first, specifying

a. all relevant fee information including
i.   fees that must be paid to International Horse College
ii.  payment terms and conditions including deposits and refunds

b. the learner’s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies

c. the learner’s right to obtain a refund for services not provided by International Horse College in the event the:
i.   arrangement is terminated early, or
ii.  International Horse College fails to provide the agreed services


Where there are any changes to the agreed services, International Horse College advises the learner as soon as practicable, including in relation to any new third party arrangements of a change in ownership ro changes to existing third party arrangements